Dreamforce Main Keynote 2026

Dreamforce Main Keynote 2026
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Join Salesforce Chair and CEO Marc Benioff and special guests at Dreamforce to discover the future of the Agentic Enterprise. Explore how humans, AI agents, data, and trusted platforms can work together to transform the way businesses operate, strengthen customer relationships, and drive customer success. Learn how Salesforce is helping organizations embrace agentic AI, empower employees, and create more connected customer experiences with intelligent agents working alongside people.

Learn more about Agentforce: https://www.salesforce.com/agentforce/
Check out our guide to AI agents: https://www.salesforce.com/agentforce/ai-agents/
Learn how agentic AI works: https://www.salesforce.com/agentforce/what-is-agentic-ai/
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This video comes to you from Dreamforce 2026, the conference that helps you unlock unprecedented success with the power of trusted AI Agents, real-time data, and CRM. This is where you become an Agentic Enterprise.

Watch all of our content from Dreamforce 2026 here: https://www.salesforce.com/plus/experience/dreamforce_2026
Continue your learning journey on Salesforce+: https://www.salesforce.com/plus
Subscribe to Salesforce’s YouTube Channel: http://bit.ly/SalesforceSubscribe
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#Salesforce #Dreamforce #AgenticCRM #AgenticEnterprise #Dreamforce2026 #DF26 #CRM #aicrm

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About Salesforce:
Improve customer relationships with Salesforce, the #1 Agentic CRM where humans with agents drive customer success together. Our integrated platform pairs your unified customer data with trusted agents that can assist, take action autonomously, and hand off seamlessly to your employees in sales, service, marketing, commerce, and more.

Disclaimer: This video is for demonstration purposes only. All account data depicted is fictional and does not contain personally identifiable information (PII). This content is intended solely to illustrate product functionality in a simulated environment.

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30 Comments

  1. Sat through three Dreamforce keynotes in a row once — by the second hour you stop hearing words and just see a man in a blazer gesturing at a cloud diagram… this one hit different though, the 2026 version finally dropped the "transformation" buzzword (counted zero times, personal record).

  2. For decades, the platform learned how the company works: its customers, conversations, permissions, workflows and rules. Now that knowledge is being given agency. The software is no longer just the system of record. It is becoming the system that acts.

  3. Just you joke in the composed of only alignment figure of AI. Not a superball of AI. You will send only the company's group of incredible all of the amazing exhausted about Tech lead of the Ai

  4. Your data is your data” is the easy answer. The harder question underneath it: who controls the intelligence acting on that data — can you see what changed, reconstruct a decision, switch it out, or keep operating if it disappears?

    Probabilistic AI needs deterministic boundaries, not just data promises.

  5. The keynote signals a fundamental architectural inflection point: not the end of enterprise software, but the end of software driven primarily by manual human operation.

    Salesforce is executing a structural transition from application-centric CRM toward an ambient, agentic capability model. The interesting part is how the layers interact:

    Deterministic Context: Data 360 and rich business metadata provide trusted context, permission boundaries, and enterprise semantics.

    Domain Reasoning: Koa highlights a strategic shift toward domain-specialized reasoning models trained on synthetic enterprise knowledge, pointing toward more task-focused reasoning alongside generic frontier LLMs.

    Execution & Ambient Delivery: Agentforce handles action execution, while AIforce, Headless 360 and MCP project capabilities directly into active workflows such as Slack and Claude, rather than forcing users back into traditional application screens.

    In practice, this could mean that instead of navigating through multiple CRM screens to update an opportunity, a salesperson interacts with an agent in the workflow, where the relevant context is already available and the system can propose or execute the appropriate action with the required approval.

    The deeper shift is where enterprise software value resides. The UI becomes less central. The primary asset becomes the combination of data, business semantics, permissions, actionable capabilities, and the Trust Layer that allows humans and agents to safely orchestrate a shared enterprise context.

    Dreamforce 2026 marks a clear evolution:

    from applications that people operate
    to enterprise capabilities that humans and agents orchestrate.

  6. Yo viendo este video mientras se ha caído Service a nivel global: ID 20004433
    Hora de inicio: 7:50 am UTC, Sep 16

    Hora de finalización: –

    Duración: 3 hours, 41 minutes

    A fleetwide rollout is in progress and customers are starting to see their service return to normal. In parallel, we're working on a code-level permanent fix.

    We'll provide an update in 30 minutes or sooner if additional information becomes available.

    Publicado 1:19 pm CEST, Sep 16 2026 · Last updated 1:19 pm CEST, Sep 16 2026
    Sorry Mattew, you are great¡

  7. Patrick embodies this entitled a$$hole that can send his team soundclips of horns "as many times as he wants!" The danger is not AI. It never has been. It's what AI forms a human being to become, and this guy obviously is the one manager, you don't want to work under 😮

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